AUSTIN, TEXAS (August 29, 2003) - At the Excellence in Customer Value Enhancement Awards Banquet, Frost & Sullivan named Emerson Process Management as the recipient of the Customer Value Enhancement Award for the Sensors & Process Controls Industries.Frost & Sullivan recognizes not only Emerson Process Management's unique ability to build exceptionally strong relationships with its customers but also its demonstrated ability to enhance the value of product ownership. Emerson has shown they can improve the customer's plant efficiency by 2% or more using the PlantWeb digital plant architecture -- a network of predictive intelligence which empowers the customer to improve plant production and lower their conversion costs.
As a one-stop-shop supplier of efficient plant automation consulting, planning, and engineering services, the company successfully provides true plant optimization and boasts a comprehensive portfolio of technologically superior field devices in the industry.By staying abreast on current technology trends and customer needs, Emerson Process Management shows valuable initiative in developing training and tutorial programs to combat a recurring challenge in the Sensors & Process Controls industry - customer education on rapidly changing automation technologies. Emerson Process Management launched its PlantWeb University, a free online learning center that enables users to better understand how new technologies work and affect their bottom-line.
Such in-depth training programs have enabled the company to maintain its competitiveness in the Sensors & Process Control Markets." Leading edge technology, combined with strong, dedicated customer service and support capabilities, ensures that Emerson Process Management will remain in the forefront of the process management field for years to come," says Daniella Carrilo, Frost & Sullivan industry analyst. "The company's industry knowledge and expertise about every aspect of process control are unmatched in this market." Held in Boston, Mass., the banquet honored proactive methods that ensure customers receive maximum value and return from their investment.
The Customer Value Enhancement Award is presented to the company that has best demonstrated the ability to expand its customer base, while maintaining the existing installed base, with more innovative value creation and enhancement strategies than competing vendors within a market. About Emerson Process Management Emerson Process Management ( www.emersonprocess.com ), an Emerson business, is a leader in helping businesses automate their production, processing and distribution in the chemical, oil and gas, refining, pulp and paper, power, food and beverage, pharmaceutical and other industries. The company combines superior products and technology with industry-specific engineering, consulting, project management and maintenance services.
Its brands include PlantWeb®, Fisher®, Micro Motion®, Rosemount®, DeltaVTM, Ovation®, and AMS.About Frost & Sullivan Founded in 1961, Frost & Sullivan, a global leader in growth consulting, presents its to companies that demonstrate excellence in their industry, commending the diligence and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes.
For further information, visit www.frost.com .
